Privacy Policy
At LogicNetWave, we understand that your privacy matters deeply. This policy explains how we handle your personal information when you work with our manual software testing and validation services.
We've written this in plain language because privacy policies shouldn't require a law degree to understand. If you have questions about anything here, just reach out to us directly.
Information We Collect
When You Contact Us
When you reach out for our testing services, we collect basic contact information like your name, email, company details, and phone number. We also keep records of our conversations to better understand your testing needs.
During Project Work
- Technical specifications and requirements you share with us
- Access credentials for testing environments (handled with strict security protocols)
- Project documentation and test results we create together
- Communication records throughout our working relationship
Website Usage
Our website collects standard information like IP addresses, browser types, and pages you visit. We use this to improve our site and understand how potential clients find us.
How We Use Your Information
Everything we collect serves a specific purpose related to providing you excellent testing services:
Service Delivery
We use your information to plan, execute, and document testing processes. This includes creating test reports, communicating findings, and ensuring we meet your project requirements.
Communication
We keep in touch about project progress, share test results, and occasionally send updates about new testing methodologies that might benefit your projects.
Legal Compliance
We maintain records as required by Taiwan business regulations and industry standards for software testing documentation.
Your Rights and Control
You have significant control over your personal information. Here's what you can do:
Access Your Data
Request a copy of all personal information we have about you. We'll provide this within 30 days.
Correct Information
Update or fix any incorrect information in our records at any time.
Delete Your Data
Ask us to remove your information, except what we're legally required to keep.
Limit Processing
Request that we pause using your information while you verify its accuracy or legitimacy.
To exercise these rights, simply email us at info@logicnetwave.com or call +88662008181. We'll respond promptly and walk you through the process.
Data Security Measures
Protecting your information is fundamental to our business. Here's how we keep your data secure:
| Security Area | Our Approach |
|---|---|
| Data Encryption | All data is encrypted both in transit and at rest using industry-standard protocols |
| Access Control | Strict role-based access with multi-factor authentication for all team members |
| Testing Environment | Isolated, secure environments for all client testing work with regular security audits |
| Data Backup | Regular encrypted backups stored in geographically separate, secure locations |
Our team receives regular training on data protection best practices, and we review our security measures quarterly to ensure they meet current standards.
Information Sharing
We don't sell your information to anyone. Period. We only share data in these specific situations:
- With your explicit permission for specific business purposes
- When legally required by Taiwan authorities or court orders
- With trusted service providers who help us deliver testing services (all bound by strict confidentiality agreements)
- If our business structure changes through merger or acquisition (you'd be notified in advance)
Any third parties we work with must meet our same high standards for data protection. We regularly audit these relationships to ensure compliance.
Data Retention
We keep your information only as long as needed to provide services and meet legal requirements:
Active Projects
During active testing projects, we maintain all relevant data to ensure service quality and continuity.
Completed Projects
After project completion, we retain test documentation and communication records for three years. This helps with any follow-up questions and meets professional standards for testing documentation.
Legal Requirements
Some information must be kept longer due to Taiwan business record requirements. We maintain minimal necessary data for these purposes.
When retention periods end, we securely delete information using certified data destruction methods.
International Data Transfers
Most of your data stays within Taiwan, where our primary operations are located. If we need to transfer information internationally for specific testing requirements or service delivery, we ensure:
- Transfers only occur with your knowledge and consent
- Receiving countries have adequate data protection standards
- Additional contractual protections are in place
- Data is encrypted during transfer and storage
We'll always inform you before any international transfers and explain why they're necessary for your project.
Updates to This Policy
We review this privacy policy annually and update it when our practices change or new regulations require modifications. When we make significant changes, we'll:
- Email you directly about important updates
- Post the new version on our website with clear change notifications
- Give you time to review changes before they take effect
- Answer any questions you have about the modifications
Minor updates like clarifications or contact information changes will be posted directly with updated revision dates.
Questions About Your Privacy
We believe transparency builds trust. If you have questions, concerns, or want to discuss any aspect of how we handle your information, we're here to help.
Privacy Officer: LogicNetWave Data Protection Team
Email: info@logicnetwave.com
Phone: +88662008181
Address: No. 324號, Bishan Rd, Caotun Township, Nantou County, Taiwan 542
We typically respond to privacy inquiries within 48 hours and resolve most requests within two weeks.